Refund policy

At Sellaro Kwl, customer satisfaction is our priority. If you are not satisfied with your purchase, we are here to help.

Returns

You may request a return within 7 days of receiving your order if:

• The item received is damaged or defective.
• You received the wrong product.
• The product is unused, unwashed, and in its original packaging with all tags attached.

Products that have been used, damaged by the customer, or returned without original packaging are not eligible for a refund or exchange.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are processed within 5–10 business days.
• For Cash on Delivery (COD) orders, refunds will be made through bank transfer, Easypaisa, JazzCash, or another mutually agreed payment method.

Exchange

If you receive a damaged or incorrect product, we will replace it at no additional cost.

Return Shipping

• If the return is due to our mistake, we will cover the return shipping charges.
• If the customer changes their mind after placing the order, the customer will be responsible for return shipping costs.

Contact Information

Sellaro Kwl
Phone: +92 371 4912654
Email: kwlsellaro@gmail.com